Refund policy

1. Returns Eligibility
We accept returns only under the following conditions:

  • The product is damaged or defective upon arrival.

  • The wrong item was delivered.

  • The product is unused, with tags, and in its original packaging.

Returns must be requested within 7 days of receiving the order.

2. Return Process
To initiate a return, please follow these steps:

  1. Contact us at kvdcollectionnoida@gmail.com with your order details and reason for return.

  2. Our team will review your request and provide return instructions.

  3. Ship the product back to us using a reliable courier service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

  • Refunds will be credited to the original payment method.

  • Shipping fees are non-refundable.

4. Exchanges
We offer exchanges for defective or incorrect items. If you wish to exchange an item, please follow the return process and specify that you want a replacement.

5. Non-Returnable Items
Certain items cannot be returned, including:

  • Used or washed products.

  • Items without original packaging and tags.

  • Custom-made or personalized products.